Welcome to the Neogi Support Center. This page provides centralized access to help resources for each of our products. Please select the product you need assistance with from the list below to find relevant documentation and contact links. For general communication guidelines, please refer to the Contact Policy at the end of this page.
Neogi Training Centre
Neogi Training Centre provides professional courses and skill development programs designed to advance your career. For more details on course offerings and enrollment, please visit our page.
Question Maker AI
Question Maker is an application which uses AI to make questions automatically out of scanned or typed text. Edit, save, merge, and shuffle question papers to share anytime. For more information, please visit the product page.
StarSlate
StarSlate is a drawing, designing, and editing app to create projects on the go, made especially for those who like to do anything related to art and design. For more information, please visit the product page.
Ingrace Browser
Ingrace is an application which presents a web browsing interface with a better one-hand experience and safety in mind. For more information, please visit the product page.
Yesmam
Yesmam Realtime Classroom Platform facilitates virtual classroom education through blazing-fast interaction between teachers and students. Available on desktop and mobile. To download, please visit the main page.
Cares U
With the Cares U application, you can consult with your known doctor and find nearby hospitals, ambulances, medical shops, etc. To download, please visit the main page.
Contact Policy
Official Channels: The primary and recommended method for all support and general inquiries is through the email links provided on this page. For any matter not covered above, you may contact us at our general support email.
Hours of Operation: Our support team operates from Monday to Friday, 10:00 AM to 6:00 PM IST (India Standard Time), excluding public holidays in West Bengal.
Expected Response Time: We strive to respond to all inquiries within 48 business hours. Please note that responses may be delayed during weekends and public holidays.
Guidelines for Inquiry: To help us resolve your issue as quickly as possible, please include the following information in your email where applicable: the product name, the device and operating system version you are using, a clear description of the problem, and any relevant screenshots or screen recordings.
Communication Conduct: We are committed to providing helpful and respectful support. We expect the same courtesy in all communications. Abusive or disrespectful messages will not be tolerated.